Taking "Custom made" to the next level
Hours of 3D design and modeling by our team of female engineers are behind each of our custom necklaces.
THEIR FIRST DRAWING
One of our most common designs is your little one's first real drawing! Whether is be a person, a heart, or just a scribble- we can preserve it!
Packaged to perfection
Each necklace arrives in the highest quality custom slide out box and petri dish with the original printed artwork to do a side by side comparison!
FAQs
No problem! You can place your order now, without uploading a drawing, and your Sprout designer will reach out to you via email! You can send a few options if you can't decide!
To this day we've yet to have a child's drawing we couldn't turn into jewelry! If you'd rather get our approval before you place your order please email a photo of the artwork to hello@sproutdesignlab.com
It can be on any colored paper or lined paper! Our technology allows us to remove any background features and use only the desired drawing!
Each order is highly customized and takes 3 weeks to be custom 3D designed, 3D printed, metal cast and polished. Once your jewelry is produced and packaged a shipping confirmation is sent via email that includes your order tracking number. Please note the production period will begin once the drawing has been received and approved.
Of course! After our team has finished transforming it into a 3D design you will receive an email with the rendering before we begin fabrication. If you would like any changes made to the design that can be done then!
Upload the photo and at checkout use the NOTES section to give us more details. For example say "use only the heart, not the scribble on the right". If we have any questions we will reach out to you via email!
Yes! Multiple hearts is one of our most popular designs. Our upload feature allows you to upload multiple photos! If there's an order you would like the hearts to be in either number them 1, 2, 3, etc or use the NOTES section at checkout to let us know!
Our jewelry collections are currently available in Sterling Silver, 14K Gold, and Platinum.
Please refer to the following tips to ensure that your pieces remain in top condition:
Store your jewelry separately. Keep your jewelry in a closed box or it's own bag away from other jewelry, especially jewelry made with different colors of metal. Different metals can react and cause each other to oxidize, fade, tarnish, or scratch.
Remove during the following activities: Showering, bathing, or washing your hands, exercising (salt in sweat affects plating), applying perfume, lotions, oils etc, sleeping, swimming (especially in chlorine), cleaning with harsh chemicals, sauna or high humidity/extreme heat conditions.
Cleaning Sterling Silver & 14K Gold:
Sterling Silver can be cleaned using a sterling silver cloth or sterling silver cleaning solution.
While 14k gold will not tarnish or fade, it can accumulate dirt. Occasionally rub a soft cloth over your gold jewelry to help increase shine. 14k Gold jewelry can be cleaned every few months using mild detergent and warm water. Soak the piece in the solution for up to three hours, rub with a cloth or brush to remove any dirt, then rinse clean with warm water, and dry with a soft cloth.
We produce the highest quality jewelry and stands by each product we design and sell. To this day we have never had a customer return their necklace!
Due to the customization of each piece all orders are final sale and can only be canceled or altered within 48 hours of purchase. However, if you are not happy with the way your piece turned out, we will repair or remake it to your satisfaction. Note that we can't be responsible for any remakes due to the wrong material selected, drawing selected, or dissatisfaction with the jewelry’s resemblance to the selected drawing. We also offer a one-year warranty for any repairs due to wear-and-tear.
To return an item, please contact our team at hello@sproutdesignlab.com. You will need to provide us with the details of your order, a description of any issues, and the reason for the return. All returns must be received within 14 days of issuance of the return authorization. At this time we do not accept returns on international orders.
After your return has been received, please allow up to 5-8 weeks for us to review your item, repair, or remake if necessary and deliver the item back to you. Please note that any replacement cannot be made or shipped until we have received the original item(s).
REVIEWS
Hear from our customers how much they love Sprout!
