Refund policy

Sprout produces the highest quality jewelry and stands by each product we design and sell. Due to the customization of each piece all orders are final sale and can only be canceled or altered within 24 hours of purchase. However, if you are not happy with the way your piece turned out, we will repair or remake it to your satisfaction.

Note that we can't be responsible for any remakes due to the wrong material selected, drawing selected, or dissatisfaction with the jewelry’s resemblance to the selected drawing. We also offer a one-year warranty for any repairs due to wear-and-tear.

To return an item, please contact our team at hello@sproutdesignlab.com. You will need to provide us with the details of your order, a description of any issues, and the reason for the return. All returns must be received within 14 days of issuance of the return authorization. At this time we do not accept returns on international orders.

After your return has been received, please allow up to 5-8 weeks for us to review your item, repair, or remake if necessary and deliver the item back to you. Please note that any replacement cannot be made or shipped until we have received the original item(s).

You can always contact us for any return question at hello@sproutdesignlab.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.